What our customers are saying about our repair services and system replacements.
Type of Service: Installation
Really nice guys, very professional and did great work. Showed up on time and finished on time. True professionals.
What Influenced My
Decision to Buy From Contractor?
Contractor Reputation
What Aspects did I
Like About This Contractor?
Friendly, Knowledgeable, Proficient, Responsive, Trustworthy
Professionalism
★★★★★
Product
Knowledge
★★★★★
Service and
Installation
★★★★★
★★★★★
Review by Peggy on 2/3/2018
Type of Service: Installation
Extremely wonderful experience. Very pleased!
What Influenced My
Decision to Buy From Contractor?
Contractor Reputation, Other, Product
What Aspects did I
Like About This Contractor?
Friendly, Knowledgeable, Proficient, Responsive, Trustworthy
Professionalism
★★★★★
Product
Knowledge
★★★★★
Service and
Installation
★★★★★
★★★★★
Review by Tara on 10/12/2017
Type of Service: Installation
What Influenced My
Decision to Buy From Contractor?
Contractor Reputation
What Aspects did I
Like About This Contractor?
Friendly, Knowledgeable, Proficient, Responsive, Trustworthy
Professionalism
★★★★★
Product
Knowledge
★★★★★
Service and
Installation
★★★★★
★★★★★
Review by Christy on 10/4/2017
Type of Service: Installation
Race City Heating and Air is phenomenal! I refer folks to them all the time because they are honest and dependable. Justin is very attentive, accommodating, and trust worthy!
What Influenced My
Decision to Buy From Contractor?
Contractor Reputation, Other
What Aspects did I
Like About This Contractor?
Friendly, Knowledgeable, Proficient, Responsive, Trustworthy
Professionalism
★★★★★
Product
Knowledge
★★★★★
Service and
Installation
★★★★★
★★★★★
Review by Nate on 5/12/2017
Type of Service: Installation
Very professional, courteous...explained everything. Really believes in his product.
What Influenced My
Decision to Buy From Contractor?
Contractor Reputation, Other, Price, Promotions/Financing
What Aspects did I
Like About This Contractor?
Friendly, Knowledgeable, Proficient, Responsive
Professionalism
★★★★★
Product
Knowledge
★★★★★
Service and
Installation
★★★★★
★★★★★
Review by Gary on 4/24/2017
Type of Service: Installation
I can always count on Race City to do a great job and be on time
What Influenced My
Decision to Buy From Contractor?
Contractor Reputation
What Aspects did I
Like About This Contractor?
Friendly, Knowledgeable, Proficient, Responsive, Trustworthy
Professionalism
★★★★★
Product
Knowledge
★★★★★
Service and
Installation
★★★★★
★★★★★
Review by Dan on 4/20/2017
Type of Service: Installation
They did a great job. Very professional and courteous. I would highly recommend them.
What Influenced My
Decision to Buy From Contractor?
Contractor Reputation, Promotions/Financing
What Aspects did I
Like About This Contractor?
Friendly, Knowledgeable, Proficient, Responsive, Trustworthy
Professionalism
★★★★★
Product
Knowledge
★★★★★
Service and
Installation
★★★★★
★★★★★
Review by Paul on 4/5/2017
Type of Service: Installation
Very good
What Influenced My
Decision to Buy From Contractor?
Contractor Reputation
What Aspects did I
Like About This Contractor?
Friendly, Knowledgeable, Proficient, Responsive, Trustworthy
Professionalism
★★★★★
Product
Knowledge
★★★★★
Service and
Installation
★★★★★
★★★★★
Review by Iris on 3/14/2017
Type of Service: Installation
On time, clean, and efficient
What Influenced My
Decision to Buy From Contractor?
Contractor Reputation, Product
What Aspects did I
Like About This Contractor?
Friendly, Knowledgeable, Proficient, Responsive, Trustworthy
Professionalism
★★★★★
Product
Knowledge
★★★★★
Service and
Installation
★★★★★
★★★★★ Excellent all around.
Review by Cappy on 10/7/2016
Type of Service: Installation/Replacement
We needed a new air conditioner and priced three people. Race City was best for price and unit. I was surprised that I also got the best crew. Super friendly, excellent workmanship, fast and was there when they said. I'll be using them again I'm sure
What Influenced My
Decision to Buy From Contractor?
Price, Product
What Aspects did I
Like About This Contractor?
Friendly, Knowledgeable, Proficient, Responsive, Trustworthy
Professionalism
★★★★★
Product
Knowledge
★★★★★
Service and
Installation
★★★★★
3/14/2018
“They're great. We've had Blaine twice now. We're first time home owners and they're fast, polite, happy to explain our questions, and are always reasonable with pricing. It's why we now use them to keep our 20 year old HVAC system going as we save for a new one.”
-Micah
11/9/2017
They are the best, the reason I continued after my first visit from them was because, they have great customer service and they show up
on time. Also Carrie who answers there phones get ten stars! You would think that she owned this company. She has such enthusiasm in her voice each time I have called there. Anyone who wants to call
there and talk with her will be more than impressed. You rarely see this anymore which is sad.
They go above
and beyond to help you. Also very trustworthy and I will never use anyone else.
-Marlene
7/3/2017
They are a great and reliable. I will use them for any service I need on my heating and air. Blaine Cox is an Outstanding tech. He explained and did an Outstanding job.
-Robert W
6/3/2017
Would recommend Race City Heating & Air over any other company in the area! My AC was hit by lightning in the middle of the July and Justin and his crew worked diligently to replace my whole system. Always more than happy to answer any questions I have with the system.
-Jennifer
5/31/2017
I have used Race City Heating & Air Conditioning. They provided excellent and quick service at a reasonable price. What really makes them standout above the competition is their experience in the Mooresville area. I have used two other companies in the past, but Justin at Race City has seen and repaired just about every kind of problem you can think of. That experience means he doesn't waste time diagnosing a problem. He knew right away what was wrong with my AC unit and gave my options for repair. When you find someone good, you stick with them, especially when it comes to your heating and air.
-August
2017
Excellent. On time, explained service needed and was professional and prompt. There was no upselling just focused on what was needed. Outstanding.
-Jason
5/31/17
2/3/2016
Race City Heating & Air Conditioning is the BEST!!! I have used them in the past for repairs on my home heat unit and Justin was always on time and fixed it. I bought a foreclosure and of course they took the heat unit with them. I had several bids and Race City won! The quote was detailed and very professional. Some of the other ones that I got, were well it will be about this....been down that road. They said they would be out on Thursday to install the new unit and were right on time, very professional and did an awesome job. I would not think of using anyone other than Race City Heating.
Karen F.
1/15/2016
I used Race City to install a new air conditioner and furnace system
last Nov. I was happy and satisfied with their service. They gave me detailed information, advised and answered all my questions so I could make the right choice that fit my house. They are very
professional and clean. They never left a mess. Always wear booties when they come in the house.
As a matter of fact, I have been a customer with race city for so many years. They are always courtesy and prompt. They never let me down
once.
Gordon R.
12/29/2015
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Justin was punctual and efficient. He patiently explained what the issues were and what he
recommended. We have used Race City Heating and Air on two previous occasions, felt confident calling them again and see no reason to ever need another company.
Mary H.
11/27/2015
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Joyce T.
8/25/2015
I wanted to thank you and your crew once again – you did a super job and are all just wonderful. I’m so happy with the new unit! You may rest assured that if anyone ever asks me for a recommendation of a good heat and air conditioning company I will send them your way with five stars!
D.K.
11/27/2015
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Services Performed: Service and diagnostic call then follow up with change heat pump electronic
circuitry to upgrade to more modern operating cycle and quieter operation.
The technician arrived on schedule and made the revisions. Very professional, previously union trained (5 year apprenticeship) and solid knowledge of my system. I was very satisfied with this service from both a technical and cost viewpoint. I Will definitely work with Race City Heating and Air Conditioning for all future service requirements.
Gregory F.
6/27/2014
As business owners in the automotive industry, we start out every new relationship with 2 strikes against us: because of where our customers have been before they met us. Now in our second decade,
we exist because quite frankly we put our customers first. So when we see it in vendors we use, it really hits home. We are Good Old-Fashioned Auto Repair. The name says it all. And the feeling we
get from Race City Heating & Air is that same old "good old-fashioned service and care". Owner Justin and we discussed an obsolete problem that most others would have sold at a much more
profitable opportunity but not in our best interest. We know this because others have been here before Race City Heating & Air. Justin solved our immediate problem with a conscientious approach
to the long-term issue that would save us money.
We value our customer relationships more than our bottom line. We get that same feeling with Race City Heating & Air and know you will too!
Joe & Terri
Mooresville, NC
12/10/2013
Race City Heat & Air replaced our A/C
unit about 2 years ago. Justin was awesome and knowledgeable and when we woke up this past monday morning to NO HEAT downstairs...well, I KNEW WHO I WAS CALLING.
Justin came out yesterday to look at my heat system. He did some trouble shooting and fixed my wiring problem.
While he was looking over my system, he was answering all the questions that i asked him. Our 20 year old system came with the house and I knew we were coming up on a replacement, so i
was picking his brain trying to get an idea about what it was going to take to have ours replaced. He is VERY knowledgeable, and he is NOT pushy when it comes to selling.
So if you prefer courteous, consistent, local & professional technicians working on your heating and air systems,
then call Race City Heat & Air.
Sam
Mooresville, NC
8-27-2013
I am beyond thrilled with your service! I called last night, the tech
was out this morning around 9:15 am, and it was fixed by 10:00 am! Being
that this is the end of August the thought of no A/C for more than a day
was too much for me to handle! Thank you for your prompt response, very
reasonable pricing, and the extraordinary technician that was sent to
our house! Anytime I can I will tell our friends about Race City and we
will be only contacting your company for any work that we may need in
the future!
Jeanne
Mooresville, NC
1-20-2013
You're awesome.. definately telling friends about you guys. I've not seen customer service like this in a very long time!
If you ever need a favor... like a testimonial... say the word and I'm there.
Jason
Mooresville, NC
12-22-2012
I haven't had much luck with HVAC companies in the past so I was very leery about trying a another company. Some didn't work Saturdays, others wanted an extra fee due to the weekend. Race City did not charge additional to make a house call on a Saturday. He showed up on time, diagnosed the problem, had the parts on his truck and had our heat back up and running in 1.5 hrs. Very professional, knowledgable, and great response time. I would definitely recommend this company.
Eric
Mooresville, NC
7-16-2012
Justin was very helpful and installed out part while we were out of town so we were able to return to a cool house.
Very helpful A/C went out on a day we were hosting a party for 50 people! Although he couldn't provide immediate help due to needing to order the part. He was very helpful knowledgeable and friendly. High recommend!
Brett
Mooresville, NC
2-7-2012-
so much for the quality work.
Jan 13, 2012-
Mooresville, NC
6-11-2012
Awesome ! Friendly, on time as always, super honest, reliable. Just perfect! The best in the business!
Amy
Troutman, NC
10-17-2011-
Just a quick note to say “Thank You.” A neighbor of ours (Tom P) recommended you guys to us back in the spring. Since then we’ve had Race City Heating & Air come out for preventative maintenance (and a few minor issues) on our A/C and heating system. Courteous, professional, honest and “above and beyond service” are adjectives that come to mind.
More and more I’m disappointed w/ the level of service provided these days…you guys have consistently provided the best customer service experience we’ve
had in years. We’ll continue going out of our way to recommend Race City and will be turning to you guys for needs in the future.
Well done and thank you!
Sincerely,
Damon A
Davidson, NC
7-29-2011-
Hey Race City,
I know you guys/gals are busy. I just wanted to say thank you again for coming out diagnosing my problem, leak condensor coil. (I think that's the
name) and letting me know my Trane had a 10yr warranty, it was 2 1/2 yr old. I called the "people" who installed it in my new construction in 2008, they are kind of "difficult" needless to say they
have "all kinds of warranties". So armed with the Race City information your technician gave me I called the people, and it cost me $375 to replace coil and recharge system, INSTEAD of $1,000 or
more. Thank You!.
Dean W
Mooresville, NC
2-5-2011-
6-15-2010-
Race City Rox!!! After having 4 different companies come
out and give me a quote of around $1000-1200 { for a part still under warranty by the mfgr. } somebody from one of these companies gave me the name and number to Race City. And I can't thank him
enough. Race City saved me around $300, installed a part that the original installer SHOULD have, and even came down from Moorseville to Charlotte w/o trying to charge a travel fee. You guys are life
savers in this southern heat. I am now a LOYAL customer
and wouldn't think of calling another company. Justin was my technician and he was honest, professional, and everything you could want from somebody servicing your home. THANKS
GUYS!!!
Michael
Charlotte, NC
6-16-2010-
I just had Race City put in a new air conditioning on my main floor of my house. I had 5
estimates and They were not the lowest, but they were very reasonable, and a
great group of guys, The bigger outfits tried to give me things that were not
broken and were double the price. I was very impressed with these men. When my
2nd unit started having problems, they came out again to make sure I had at
least one unit working for the night. I would recommend this company for
anyones heating and air. Great quality great price and great service!
Kim
Mooresville, NC
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